The Phone lane
A cloud phone designed for the way sales teams actually work.
Queues, IVRs, voicemail, recording, transcription, AI receptionist, desk phone provisioning, supervisor tools, and conference bridges — all in one tier, all priced per rep. No add-ons, no surprise invoices.
Call queues + hunt groups that route calls like a sales floor
Build round-robin, longest-idle, and weighted-skill queues without writing a single Asterisk dialplan. Skill tags route inbound calls to reps who can actually close — not the next person whose phone happens to ring.
Overflow rules cascade to voicemail, AI receptionist, or a different queue when SLA targets slip. Per-queue dashboards show wait time, abandon rate, and answered-vs-missed in real time.
AI Receptionist — answers, qualifies, books
Train an LLM-powered receptionist on your business in minutes — upload your FAQ, paste your services menu, and the receptionist handles inbound calls 24/7 in a natural voice. It can qualify leads, transfer hot prospects to a human, and drop callers into voicemail when nobody is available.
Calls are transcribed end-to-end and labeled with intent + sentiment so managers can audit the volume their reps never had to touch.
Drag-and-drop IVR builder
Replace the legacy carrier admin portal with a visual canvas. Connect prompts, menus, queues, and AI nodes by dragging — and ship changes the same hour your sales team asks for them.
Time-of-day routing, holiday calendars, and per-number flows all live in the same builder. Roll back any change with a single click.
Call recording + searchable transcripts
Every inbound and outbound call can be recorded (per tenant + per rep policy) and transcribed automatically. Transcripts are searchable across the org so managers can find every conversation that mentioned a competitor or a price objection.
Recording consent prompts are built-in and per-state — no compliance surprises.
Voicemail transcription + voicemail drops
Voicemails arrive in the same shared inbox as missed calls and texts — with a transcript, a sentiment tag, and a one-click "call back" button. Reps stop replaying audio just to find out who left a message.
Outbound voicemail drops let reps leave the same vetted message on dozens of prospect lines per hour, without ringing through.
Desk phones, transfers, park, conferences, supervisor
Auto-provision Yealink, Polycom, and Grandstream handsets straight from the admin dashboard. Blind + warm + voicemail transfer, park slots, dial-in + web conference bridges, and a supervisor dashboard (listen / whisper / barge) ship in the Comms tier — no PBX-grade add-ons required.
Per-rep extensions and an internal dial plan come standard.
Built-in CRM integrations — HubSpot, Salesforce, Pipedrive
Every call, recording, transcript, and voicemail logs back to the CRM record automatically. No Zapier zaps, no custom field-mapping, no broken triggers when the CRM team renames a property.
Two-way sync keeps owner assignments aligned so the right rep gets routed the right inbound call.
Side by side
RepLine Phone vs RingCentral
A modern cloud phone built for sales-first teams — not a 20-year-old PBX with a web wrapper.
| Feature | RoofTechnologies | RingCentral |
|---|---|---|
| Per-rep pricing | $49 / rep / mo all-in | $30+ / rep / mo, add-ons stack |
| AI receptionist | Included, custom-trained | Bolt-on, extra cost |
| Setup time | Under 10 minutes | Days, often weeks |
| Desk phone provisioning | Yealink + Polycom + Grandstream, auto | Provisioning portal, manual |
| Call recording + transcripts | Included | Add-on per seat |
| Supervisor (listen/whisper/barge) | Built-in | Enterprise tier only |
| CRM integrations | HubSpot, Salesforce, Pipedrive | Yes (limited triggers) |
| Conference bridges | Web + dial-in, included | Separate product |
Customer testimonial
“Our reps were drowning in the old PBX. RepLine got us off it in two weeks — and the AI Receptionist now handles half our inbound volume without anyone noticing.”
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